At Crickax, protecting your personal information is our foremost responsibility. This Privacy Policy clearly sets out what data we collect, why we collect it, and how it is used.
Every piece of your data on Crickax is stored with the highest level of security. See the points below.
All your transactions and personal data are protected with 256-bit SSL encryption. No third party can access this information.
Crickax will never sell your personal information to advertisers or third parties. That is our commitment.
Our servers operate in accordance with international security standards and undergo regular security audits.
We are always clear about why and how your data is being used. There are no hidden agendas.
You have the full right to update or correct your personal information from your profile at any time.
Cookie usage on our site is managed transparently. You can update your cookie settings at any time.
Important: By using the Crickax platform, you are considered to have read and accepted this Privacy Policy. For any questions, please contact our support team.
Crickax (crickax.ws) is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We take the privacy of our members seriously. This Privacy Policy explains how we collect, use, and manage your information when you use the Crickax website, app, or any of our other services.
This policy applies to all Crickax members, visitors, and anyone who interacts with our platform in any capacity. We are committed to being fully transparent about how your data is kept safe with us.
Crickax follows international data protection standards. Safeguarding your privacy is both our legal and ethical responsibility.
Crickax collects your information in several ways. Each is described in detail below:
Payment method details are collected during deposits and withdrawals. However, card numbers and mobile banking PINs are never stored on our servers — they are sent directly to the payment gateway.
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Email / Mobile | Contact & Security | Yes |
| NID / Passport | KYC Verification | Yes, for withdrawals |
| IP Address | Security & Fraud Prevention | Automatic |
| Gaming Logs | Service Improvement & Dispute Resolution | Automatic |
Crickax uses your data only for lawful and clearly defined purposes. The main reasons we process your data are:
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time from your profile settings.
Crickax does not sell or transfer your personal data to any advertiser or commercial entity. However, data may be shared in the specific circumstances outlined below:
In the event of a court order, lawful investigation by a regulatory authority, or government request, Crickax is obligated to provide relevant information in compliance with applicable law.
Crickax will never share your password, PIN, or full payment details with any third party. If anyone requests this information, treat it as a potential fraud attempt.
Crickax uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.
You can block or delete cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.
How long Crickax retains your data depends on the type of information and the purpose for which it was collected:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction History | Minimum 7 years (legal requirement) |
| KYC Documents | 5 years after verification |
| Gaming Logs | 2 years |
| Customer Service Records | 3 years |
| Marketing Preferences | Until unsubscribed |
Once the retention period ends, data is securely deleted or anonymized.
As a Crickax member, you have the following rights regarding your personal data:
You may request to know what personal information we hold about you.
You may request corrections to any information that is inaccurate or out of date.
Unless required by law, you may request deletion of your data after your account is closed.
You may opt out of your data being used for marketing or analytics purposes.
You may request a copy of your data in a portable, readable format.
You may request that the use of your data be temporarily restricted in certain circumstances.
To exercise any of these rights, email us at support@crickax.ws. We will respond within 30 business days.
Crickax uses industry-leading technology and practices to keep your data secure:
Despite our security measures, no internet transmission can be guaranteed 100% secure. If you notice any suspicious activity, please notify us immediately.
Crickax is strictly for users aged 18 and above. We do not knowingly collect data from minors.
If we discover that a minor has registered on our platform, the account will be immediately closed and any collected data will be deleted.
If you believe a minor has created an account on our site, please contact us at support@crickax.ws.
Crickax may update this Privacy Policy as needed. We will notify members of any significant changes via email or an on-site notice.
Continuing to use the site after any changes will be considered acceptance of the updated policy. Please check the "Last Updated" date at the top of the page from time to time.
Keep email notifications enabled in your profile to receive alerts about policy changes.
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:
For data privacy complaints, you can contact our Data Privacy Officer directly at the email above with the subject line "Privacy Request". We will endeavor to respond within 30 business days.
Done reading our Privacy Policy? Join Crickax today and enjoy safe, secure gaming.