Crickax FAQ — Answers to All Your Questions

No. Under Crickax's policy, each person is allowed only one account. If multiple accounts are found linked to the same individual, they will all be closed and any associated bonuses may be forfeited.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes under 2 minutes.

Yes. You can email our support team to request account closure. We recommend withdrawing your remaining balance before closing the account. You can also opt for temporary or permanent self-exclusion through the Responsible Gaming section.

Crickax offers new members a welcome bonus of up to 200% on their first deposit. Simply register and make your first deposit — the bonus will be credited to your account automatically. For full terms, Bonus Page here.

Bonus funds cannot be withdrawn directly. They must first meet the specified wagering requirements before being converted to withdrawable cash. For example, a 10x wagering requirement means you need to wager ten times the bonus amount. The exact terms are stated in each bonus's description.

Logging in every day earns you a set bonus or free spins. Log in 7 days in a row to receive a weekly bonus, and 30 consecutive days for a special monthly reward. Bonuses reset after midnight.

Yes. Through Crickax's referral program, if you invite a friend who signs up and makes their first deposit, you'll receive a bonus reward. Your referral link is available from your dashboard.

Crickax supports all major mobile banking services in Bangladesh: bKash, Nagad, Rocket and direct bank transfer. Deposits are generally instant.

The minimum deposit at Crickax is just ৳200 BDT. You can start playing with that amount from any mobile banking service. Note that some bonuses may require a higher minimum deposit — check the relevant bonus terms for details.

Withdrawal requests via bKash or Nagad are typically processed within 15–30 minutes. During peak hours, it may take up to 24 hours. Identity verification may be required for your first withdrawal.

Common reasons for withdrawal rejection: incomplete wagering requirements, unverified account, or minimum amount not met. Contact our support team via live chat to resolve the issue.

Crickax lets you bet on cricket (BPL, IPL, World Cup, Tests), football (Premier League, Bundesliga, La Liga), tennis, badminton, kabaddi, and 30+ other sports.

Yes. Crickax offers live betting (in-play betting), allowing you to place bets at real-time odds while a match is in progress. Live match updates and statistics are also displayed alongside.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or postponed — your stake will be refunded.

Crickax offers slots (500+), Live Casino (baccarat, blackjack, roulette), table games, lottery, virtual sports, and fishing games. All games are sourced from internationally licensed providers.

Many slots can be played for free in demo mode. However, demo mode winnings cannot be withdrawn as real money. A deposit is required to play with real money. Live Casino games are available in real-money mode only.

Yes. All games on Crickax use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. This ensures every outcome is completely random and fair.

Every bet and game you play on Crickax earns you points. Accumulate enough points and you'll automatically advance to the next VIP tier. The tiers are: Bronze → Silver → Gold → Platinum → Diamond.

VIP members enjoy: a dedicated account manager, higher cashback (up to 15%), faster withdrawals, access to exclusive tournaments, a special birthday bonus, and much more.

Yes. Crickax uses 256-bit SSL encryption, keeping your personal data and transactions fully secure. We also employ two-factor authentication (2FA), a fraud detection system, and real-time monitoring.

No. Crickax never sells or shares your personal information with third parties. For more details, please see our Privacy Policy read more.

Go to Account Settings and enable 2FA under the "Security" section. Each time you log in, a one-time OTP will be sent to your registered mobile number to verify your identity. This adds an extra layer of protection to your account.